Privacy Policy
To provide quality services, we collect the necessary data from our customers for the safe and effective conduct of their transactions. Regarding this data, www.optikamou.com adheres to the terms of this section and the principles of personal data protection of Law 2472/1997, as currently in force. www.optikamou.com, always acting within the legal framework, reserves the right to change the terms of personal data protection after informing the users/visitors of this website.
We would like to assure you that for our company, Celestia Enterprises (www.optikamou.com), based in Marousi, Attica, the protection of our customers' personal data is of primary importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data, both by the company itself and by third parties processing personal data on behalf of the company, is always carried out in accordance with the obligations set by the legal framework.
Data Controller – Data Protection Officer (DPO)
Our company informs you that, for the purposes of conducting its business activities and providing quality services, it processes the personal data of its customers in accordance with applicable national legislation and the European Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation - GDPR), as in force. For any issue regarding the processing of personal data, please contact our company's personal data department via email at: [email protected]
What information we collect, the purpose of processing, and how we use your personal data
We use your data in various ways which differ depending on the respective processing purpose. There are cases where our company will not be able to take action if it does not have specific Personal Data, such as, for example, your Personal Data required during the processing of your orders so that they can be delivered by the carrier to you and not to a third party. The purposes of processing your personal data constitute:
The provision of services you assign to us and wish to receive from us, such as the purchase of products you wish to buy from us. More specifically, to deliver your orders and to be able to support you after the sale, the necessary information we need is:
Your name and surname (and for businesses: company name, profession, VAT number, and Tax Office), so that the delivery employee knows to whom they must deliver.
The billing and/or delivery address so you can receive the goods at your premises.
Your phone number so we can communicate with you regarding your order.
Your email address, so you receive updates regarding your order.
Note: All the above are necessary for the prevention and detection of fraud against you and against our company.
Commercial communication/Sales promotion (updates on new products and services of www.optikamou.com, offers, etc.). With your consent and provided you have granted it during your subscription to our newsletter and personalized communication, the following possibilities are provided: you will be able to receive all our updates and offers sent via email and text messages or Instant messaging via relevant services (e.g., SMS, Viber, Push Notifications, etc.).
The extraction of statistics regarding customers and/or their purchases on www.optikamou.com.
Credit/Debit Card Details
Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission via a secure environment to the banking institution for the completion of your payment only. Our company does not store any credit card details in its systems, other than the last 4 digits of the card number, so that identification can be made if necessary.
What are the reasons for processing your personal data?
We process the personal data you provide to us only when we have a legitimate reason to do so. Reasons for processing your personal data include:
Contractual Obligations: The provision of services you assign to us (e.g., purchase of products) and consequently the fulfillment of our contractual obligations in this context, for proof of your orders, for after-sales support, to communicate with you regarding your orders, and generally where reasonably necessary or required for compliance with legal or regulatory requirements, dispute resolution, fraud and abuse prevention, or enforcement of terms and conditions.
Legal Obligations: Compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.
Consent: The consent you provide under the specific conditions set by the legal framework, in order to: subscribe to the newsletter, receive updates on products, services, offers, participate in satisfaction surveys, receive personalized updates, etc. www.optikamou.com will not abuse its ability to communicate with users at their email or postal address or by phone for promoting new products and services or informing about offers. At the same time, users are given the option to stop receiving such messages at any time.
Where your data is transferred
For data regarding the purchase of goods/services via the online store: To the store or the management staff of the online store undertaking the execution of your order.
Third-Party Support: www.optikamou.com may assign the provision of support services to a third-party cooperating company for the purpose of the Company's commercial communication with the customers of the online store. Whenever support services are assigned to a third-party company, www.optikamou.com requires and binds such company to comply with the confidentiality principles maintained by Celestia Enterprises regarding the personal data of customers/users.
Data Transfer: Our company transfers personal data to third parties to whom the company assigns the processing of personal data on its behalf. Specifically, data is transferred only to companies cooperating with us that provide services for the purpose of sending advertising material and personalized offers. Also, for the purposes of implementing the sales contract, data is transmitted to cooperating businesses to which the execution of part of the contract has been assigned, such as courier companies or pickup points selected by you.
No Sale of Data: www.optikamou.com in no way discloses, sells, exchanges, grants, leases, or otherwise makes available to third legal or natural persons the information you entrust to us. The only exception to this commitment is the case where there has been prior information to the customer and/or the customer has given their consent during the collection of their data, and/or disclosure of personal data is required by a provision of law and/or is necessary for the execution of the customer's order through the physical store or www.optikamou.com and/or the fuller protection of www.optikamou.com and users from malicious actions of third parties which endanger the security of the above.
Storage Period
The data storage period is decided based on the following specific criteria depending on the case:
When processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing is performed based on a contract, your personal data is stored for as long as necessary for the execution of the contract and for the establishment, exercise, and/or support of legal claims based on the contract.
For marketing activities, your personal data is kept until your consent is withdrawn. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
We also retain your account data for as long as you maintain it and have not requested its deletion. Your data, given to us to provide you with services, will be kept for as long as needed so we can continue to provide these services. Where reasonably necessary or required for compliance with legal or regulatory requirements, dispute resolution, fraud and abuse prevention, or enforcement of terms and conditions, we may retain some of your information, as required, even after your account has expired or we no longer need to provide you with services.
To withdraw your consent, please contact the Data Protection Officer (DPO) of our company at the email [email protected].
What are your rights regarding your personal data?
www.optikamou.com, in accordance with the provisions of the Law on the protection of the individual from the processing of personal data, provides users with the possibility, when filling in their personal details in the special electronic form, not to grant their consent for the processing of their personal data for sales promotion purposes. Every natural person whose data is processed by our company enjoys the following rights:
Right of Access: Our Company maintains a record of the above data for as long as you are a registered member of www.optikamou.com. Users have the right to access their personal data (Article 12 of Law 2472/1997) to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive supplementary information regarding their processing.
Right to Rectification or Erasure: You have the right to review, correct, update, or modify your personal data. You have the right to submit a request for the deletion of your personal data and generally to object at any time to the processing of data (Article 13 of Law 2472/1997) when we process it based on your consent or to protect our legitimate interests. In all other cases (such as when there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific restrictions or does not exist depending on the case.
Right to Portability: You have the right to receive your personal data free of charge in a format that allows you to access, use, and process it with commonly used processing methods.
Right to Withdraw Consent: Finally, our company informs you that where processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of processing based on your consent before you withdrew it. To withdraw your consent, contact the email: [email protected]. You can also use the unsubscribe options by following (clicking) the corresponding link found in our electronic communications.
Personal Data Security
www.optikamou.com has incorporated the most modern and established security applications regarding users' personal data and the uninterrupted availability of provided services. We apply appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to, use, modification, or disclosure thereof. In any case, the way the internet operates and the fact that it is free to anyone does not allow for guarantees that unauthorized third parties will never be able to violate the applied technical and organizational measures, gaining access and possibly using personal data for unauthorized and/or illicit purposes.
Cookie Policy
Information about Cookies - What are Cookies? Cookies are small files with information that a website stores on a user's computer (usually in the web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc.), so that every time the user connects to the website, the latter retrieves said information and offers the user services related to them. A typical example of such information is the user's preferences on a website, as stated by the choices the user makes on the specific website (e.g., selection of specific "buttons," searches, advertisements, etc.).
How and why do we use Cookies? Our online store uses Cookies to collect electronic activity information, to store your preferences and settings, and to optimize the navigation experience on the site. We also use cookies to personalize content and advertisements, provide social media features, and analyze your traffic. Furthermore, we share information regarding how you use our site with social media, advertising, and analytics partners, who may combine it with other information you have provided to them or which they have collected in relation to your use of their services. Cookies in no way harm your device and may allow us to offer you faster and better navigation on our site. We store strictly necessary cookies on your device for the operation of the site. By further using our store's website, you accept the use of cookies.
How to delete Cookies By disabling Cookies or withdrawing your consent, specific functions of the website will not be available. Additionally, the performance and functionality of the website may be affected. You can delete cookies and disable their use. Select the browser you are using and follow the instructions:
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/kb/clear-cookies-and-site-data-firefox
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
(If you use another browser, please consult its provider's information).
Google Analytics Usage Data Our company, in order to be able to evaluate and constantly improve the quality of services provided to the consumer, uses the Google Analytics service, which operates with cookies. Through this service, provided you have previously given your relevant consent through the browser of your choice, usage statistics are securely shared by us with Google. The data obtained by our company through this service is covered by Google's privacy policy as well as its cookie policy, at the end of which you can also withdraw any consent.
